Shipping & Delivery Information
At XhorseKey.com, we are committed to providing fast, reliable, and secure worldwide shipping. We partner with tier-1 international express couriers — DHL, FedEx, UPS, and YunExpress (云途物流) — to ensure your packages arrive swiftly and in perfect condition.
1. Supported Shipping Carriers & Delivery Times
We primarily dispatch orders via DHL, FedEx, UPS, or YunExpress based on destination country, parcel weight, and item category (e.g., machines, batteries, or key chips).
| Carrier | Estimated Delivery | Best Suited For | Official Tracking |
|---|---|---|---|
| DHL Express | 3 – 5 Business Days | Key cutting machines, diagnostic tablets & urgent express orders | www.dhl.com |
| FedEx Express | 3 – 7 Business Days | Heavy programmers, accessories & North/South American destinations | www.fedex.com |
| UPS Worldwide | 3 – 7 Business Days | Commercial & enterprise shipments, European & North American delivery | www.ups.com |
| YunExpress (云途物流) | 6 – 12 Business Days | Smart keys, remotes, transponder chips, token cables & battery tools | www.yunexpress.com |
2. Overseas Warehouse Fast Dispatch (US / UK / EU)
To avoid high customs duties and prolonged delivery delays, select high-demand products (such as Condor Key Cutting Machines, Dolphin Series, and VVDI Key Tool Plus) are stocked directly in our local warehouses in the United States, United Kingdom, and Czech Republic/Germany (EU).
- Delivery Time: 2 – 5 Business Days via local domestic express (USPS/UPS in US, Royal Mail/DPD in UK, DHL Paket in EU).
- No Customs Duties: 100% Tax-Free for local recipients. No import fees or VAT paperwork required.
3. Order Processing & Tracking Updates
Processing Window: In-stock orders are processed, quality-inspected, and packed within 24 to 48 hours after payment confirmation (excluding Sundays and national holidays).
Tracking Notifications: Once your package is handed over to the courier, an automated dispatch notification with your tracking number and direct tracking link will be delivered to your registered email. You can also track your shipment status at any time via 17track.net.
4. Customs Clearance, Duties & Surcharges
- Remote Area Surcharges: If your delivery address is categorized as an “Extended Remote Area” by DHL, FedEx, or UPS, an additional remote surcharge may be levied by the courier. In such cases, we will contact you via WhatsApp or Email to confirm whether you wish to pay the carrier surcharge or switch to YunExpress direct line at no extra charge.
- Brazil Customers: Please ensure you provide your valid CPF or CNPJ Tax ID when placing an order, as required by Brazilian Customs for international express shipments.
5. Need Shipping Assistance or Expedited Freight?
If you have urgent shipping requirements, special delivery requests, or would like to verify warehouse stock availability before ordering, our logistics support team is ready to assist: